Tips on how to speed up the resolution of your issue

  1. Always look through the theme knowledge base first. Though it’s short and simple, most of the common requests are covered there
  2. Use a Support search as sometimes you can find your solution in other ticket. But before applying any modifications always create backups!
  3. If you are reporting a bug or asking a question related to some specific page, always provide related page’s URL. If you want to keep privacy of the website URL, mark your ticket as a private.
  4. Please always include the Theme Version Number and any Plugins that you are running.
  5. When question or bugreport is connected with admin area, please provide us web credentials with a private reply. You can create a separate user for us, which will be deleted later. We’ll need to know login URL, username and password.
  6. If your request is connected with some visible errors, a screenshot will help us a lot. For example, here’s a great tool for making screenshots.
  7. Always subscribe to your ticket. That’s the best way to know about your issue status updates.

Support Scope

  • Support covers installation of the theme, issues arising from using any of the theme features and of course bug fixes and feature updates.
  • We don’t help with installation of WordPress itself, non-standard theme modification and 3rd party plugins that were not part of the theme package.

Support Schedule

  • Forum response time can take up to 36 hours Monday-Friday.
  • Support team checks all new messages from 8:00 to 17:00 only (GMT+0).
  • Support team doesn’t work on Saturday and Sunday.

Problems with access?

If you have any difficulties with access to this Support Portal, feel free to send us a message via ThemeForest contact form.